One of the big attractions behind the growing popularity of open source software is the ability to get it and use it for free. In a world of ever-rising costs in pretty much every other aspect of business and life, “free” is an offer that’s increasingly difficult to refuse. Support is one area, however, where “free” may not be all it seems — particularly for enterprises. Users of free software typically rely on the generally sizable community of users and developers for help if questions arise.
