Frequently Asked Question

Paya Plugin Setup

Last Updated a year ago

Setup and Configuration

Paya supplies you with a Merchant Identification Number and a Merchant Key which will work for Live and Test transactions. Once the plugin is activated, you need to enter this information in Settings.

If you are getting declined transactions while testing, make sure you are using the Direct API (Version 1) – you can set this in the WooCommerce SagePayments API settings.

Testing

The following test cards can be used to place test orders :
Visa : 4111111111111111 CVV : 123 Expiry Date : Any future date
MasterCard : 5499740000000057 CVV : 123 Expiry Date : Any future date
Discover : 6011000993026909 CVV : 123 Expiry Date : Any future date
Amex : 371449635392376 CVV : 1234 Expiry Date : Any future date

You can place test orders for any amount but certain amounts are reserved for specific responses from Paya

If a test payment declines you can check the order notes for the response code. If you were expecting a test payment to be authorised but it was declined you should contact Paya with the response code from the order notes to confirm that your account is setup correctly :

Virtual Support
Email: virtualsupport@paya.com
Phone: 877-470-4001

You can test with our account if you want to confirm that your website is working correctly :

Testing Merchant ID Number : 778991271939
Testing Merchant Key: H9U9R9H3C6D3

Supports

The Paya Payments gateway supports

Taking payment immediately
Authorizing a payment and capturing later. Capturing can be done from within the WooCommerce admin if you are using Version 1 in the API setting
Tokens, making future checkouts faster
WooCommerce Subscriptions
WooCommerce Pre-Orders – automatically collect payment when the order is ready.
Refunding from the WooCommerce admin

Authorizing a payment and capturing later

If you want to authorize the customer’s card and then capture payments when you are ready to ship the order you can set the Transaction Processing Code to AuthOnly in the WooCommerce Paya settings – this option affects every order, if you need to do this on a product by product basis then you will need to purchase and install WooCommerce Pre-Orders. You should make sure you are using Version 1 in the Paya API setting.

You will be able to see a list of authorized orders in your WooCommerce admin. When you are ready to ship, edit the order and use the “Capture Authorized Payment” option in the Order Actions drop down

Troubleshooting

After selecting the Place Order button, if errors from Paya are displayed on screen, please contact support with the error message.

A test transaction has declined

If a payment declines you can check the order notes for the response code. If you were expecting a test payment to be authorized but it was declined you should contact Paya with the response code from the order notes to confirm that your account is setup correctly :

Virtual Support
Email: virtualsupport@paya.com
Phone: 877-470-4001

You can test with our account if you want to confirm that your website is working correctly :