2012: A Look Back

Another year is coming to a close, and it’s time to look back and reflect on what we’ve accomplished in the past twelve months. Technical Know-How, Inc. is stronger than ever, and some of the accomplishments of the past year are definitely worth remembering.

This past year saw a major upgrade to many of our internal/back-end systems allowing us to provide a better level of support to our customers.  The new support ticketing system has been a huge success with both our customers and our staff.  Billing and Technical issues can quickly be reported on our website.  This new system has allowed us to streamline what, before could only be described as a fractured system.  Part of this shift in customer support was the consolidation of our many separate customer databases.  While there were a few problems with the consolidation, our staff worked diligently to correct them and alert our clients.  Our hard work behind the scenes is resulting in improved support and service for our clients.

2012 was the year for education here at Technical Know-How, Inc. where we launched our outreach program.  Through this program we have officially begun offering training, seminars and talks that leverage the expertise of our staff.  Given our strong focus on and background security much of our current offering deal specifically with the many facets of this topic.  The launch has been very successful and well received at each of the venues we have been engaged at.  We look forward to increasing our presence in this space throughout 2013.

Standing on the beginning of the year that wasn’t supposed to happen, is very exciting indeed!  We are grateful our customers survived with us through the Mayan 12/21/2012 end of the world!  We now look forward to serving even more clients as we move into the new year.